Hi,
For a couple of years I owned an N95 on contract with Vodafone and was happy with it and the service. I waited for the N97 and upgraded to it in June of this year which meant starting another 18 month contract. I expected it to take a litlle time to settle down considering how new it was but five months on I have a phone that it a) very slow; and b) very buggy.
Dealing with the speed issue first, the problem is the phone memory is too small and the moment it drops below 30MB there is a drastic drop in performance. The further problem it only has about 32MB free phone memory as a best case so the moment you start to install stuff and it needs space to run (not storage) things go 'pear shaped'. This leads me to believe that the phone is faulty by design i.e. relacing it will not help.
On the bug front (v11 firmware) it is pretty damn awful. As an example, today my phone has been booted four times to achieve light usage. The second boot was on the train as it wouldn't connect to my mailbox - the screen flashed and the connecting message didn't appear as it wasn't as simple as a signal issue. The next boot was on the same train journey as the web browser wouldn't connect to vodafone.com as it was a restricted site (http error 403). Anyway, you get the idea of the daily usability problems.
I have raised this with Vodafone but they are unable to help (you can't fix a design fault) and are not currently passing on the two firmware updates for this phone from Nokia. They have also reminded me that I am within my committment period re the contract. OK, got that, but that contract should work two ways and five months of pain and £300 pounds of my hard earned money and I have not had an end to end usable experience or service. Surely Vodafone need to provide the end to end service or they would be in breach of contract.
So bluntly I just want rid of this phone as it just doesn't work - unless you don't use it. I would write to the head of customer services in Vodafone about this but the call centres couldn't give me a name. What can I do about this and how can I get to talk to the right person in Vodafone as no-one beyond the call centre staff will talk about this and to be fair to them, their 'script' will keep them to the "you're in your committment period" or "you can't change your handset at no cost".
Grateful for advice on this issue,
Thanks,
LB
For a couple of years I owned an N95 on contract with Vodafone and was happy with it and the service. I waited for the N97 and upgraded to it in June of this year which meant starting another 18 month contract. I expected it to take a litlle time to settle down considering how new it was but five months on I have a phone that it a) very slow; and b) very buggy.
Dealing with the speed issue first, the problem is the phone memory is too small and the moment it drops below 30MB there is a drastic drop in performance. The further problem it only has about 32MB free phone memory as a best case so the moment you start to install stuff and it needs space to run (not storage) things go 'pear shaped'. This leads me to believe that the phone is faulty by design i.e. relacing it will not help.
On the bug front (v11 firmware) it is pretty damn awful. As an example, today my phone has been booted four times to achieve light usage. The second boot was on the train as it wouldn't connect to my mailbox - the screen flashed and the connecting message didn't appear as it wasn't as simple as a signal issue. The next boot was on the same train journey as the web browser wouldn't connect to vodafone.com as it was a restricted site (http error 403). Anyway, you get the idea of the daily usability problems.
I have raised this with Vodafone but they are unable to help (you can't fix a design fault) and are not currently passing on the two firmware updates for this phone from Nokia. They have also reminded me that I am within my committment period re the contract. OK, got that, but that contract should work two ways and five months of pain and £300 pounds of my hard earned money and I have not had an end to end usable experience or service. Surely Vodafone need to provide the end to end service or they would be in breach of contract.
So bluntly I just want rid of this phone as it just doesn't work - unless you don't use it. I would write to the head of customer services in Vodafone about this but the call centres couldn't give me a name. What can I do about this and how can I get to talk to the right person in Vodafone as no-one beyond the call centre staff will talk about this and to be fair to them, their 'script' will keep them to the "you're in your committment period" or "you can't change your handset at no cost".
Grateful for advice on this issue,
Thanks,
LB
