I got the following from Tesco earlier today. It is funny they don't mention their equal liability under section 75 of the Consumer Credit Act. They do say that you "You may be entitled to a refund" right at the end. It should read that you can claim a refund if it cost more than £100 and you paid any proportion of the cost with your Tesco credit card.
Dear Customer,
As you may be aware, XL Leisure Group today announced it had been placed in administration.
If you have purchased a package deal or flights with XL Leisure Group using your Tesco Credit Card we recommend you take the following steps:-
1) If you have booked a flight or package deal with XL Leisure Group* in the UK via ATOL Tour operators
- You should make a claim through ATOL who can be contacted on 0207 637 24 44 or via their website at Air Travel Organisers' Licensing | ATOL
2) If you have booked a holiday through Medlife Hotels
- You should check your travel insurance policy as it may provide cover for accommodation failure.
3) If your flight is not covered by the ATOL arrangements and you paid for it using your Tesco Credit Card
- You may be entitled to a refund. Customers are advised to send a covering letter and a copy of all documents, including tickets if available to:
Tesco Credit Cards - Chargebacks & Disputes Department
Credit Card Centre
Thanet Grange
Westcliff on Sea
SS0 0EJ
Whilst we hope you have not been affected by this issue we hope by following the above advice we can help you through this uncertain time.
Yours sincerely
Paul Burgess
Head of Service
* The XL Leisure Group includes the following companies:
XL Leisure Group Plc, XL Airways UK Limited, Excel Aviation Limited, Explorer House Limited, Aspire Holidays Limited, Freedom Flights Limited, Freedom Flights (Aviation) Limited, The Really Great Holiday Company plc, Medlife Hotels Limited, Travel City Flights Limited, Kosmar Villa Holidays plc
Please Note: The French and German divisions of XL Leisure Group continue to operate as normal
Dear Customer,
As you may be aware, XL Leisure Group today announced it had been placed in administration.
If you have purchased a package deal or flights with XL Leisure Group using your Tesco Credit Card we recommend you take the following steps:-
1) If you have booked a flight or package deal with XL Leisure Group* in the UK via ATOL Tour operators
- You should make a claim through ATOL who can be contacted on 0207 637 24 44 or via their website at Air Travel Organisers' Licensing | ATOL
2) If you have booked a holiday through Medlife Hotels
- You should check your travel insurance policy as it may provide cover for accommodation failure.
3) If your flight is not covered by the ATOL arrangements and you paid for it using your Tesco Credit Card
- You may be entitled to a refund. Customers are advised to send a covering letter and a copy of all documents, including tickets if available to:
Tesco Credit Cards - Chargebacks & Disputes Department
Credit Card Centre
Thanet Grange
Westcliff on Sea
SS0 0EJ
Whilst we hope you have not been affected by this issue we hope by following the above advice we can help you through this uncertain time.
Yours sincerely
Paul Burgess
Head of Service
* The XL Leisure Group includes the following companies:
XL Leisure Group Plc, XL Airways UK Limited, Excel Aviation Limited, Explorer House Limited, Aspire Holidays Limited, Freedom Flights Limited, Freedom Flights (Aviation) Limited, The Really Great Holiday Company plc, Medlife Hotels Limited, Travel City Flights Limited, Kosmar Villa Holidays plc
Please Note: The French and German divisions of XL Leisure Group continue to operate as normal