Hi,
i bought a JVC GZ-MG630 camcorder from an Argos store a few days ago, but when i tried it out was very disappointed to find out it isn`t working as it should. The quality of the image is extremely bad and i tried changing the settings ( even though it was already set on "ultrafine" mode which is supposed to record in the best quality. I tried downloading it on to my brand new Pc (Windows Vista which is meant to be compatible with) and viewing it on my High Definition Tv (on the instructions it states the camcorder is especially designed to work with HD tvs) but the quality is still just as bad. What i mean by bad is: the colours are faded and blurry, the image is constantly grainy and dark and when you try to zoom in it goes very blurry for a few seconds. I don`t think any of this is normal as i previously owned 2 camcorders (old dv ones) and i never experienced anything like it. I don`t ask for much out of a camcorder since i am not an expert, bu the least would be to have a clear screen and final image when viewing on my pc and tv! The problem is now that after i purchased and tried it out and noticed all this , i realised on the receipt there`s written that this product is exempt from the 30 day money back guarantee. So i contacted Argos by e-mail and explained the problem and they replied that they are sorry but they will not refund me or give me an exchange! I am very angry at their response because apart from all the problems i`m having with the quality of the image, there are also another few. On the the information list of the camcorder on the Argos website, it stated that there were also 4 special effects: Sepia, black and white, classic film and strobe, but on the isntruction manual that came with it it doesn`t mention any of this at all. Also there is supposed to be a small remote control in the box with the other accessories, but it`s not in it. I am very frustrated with this whole situation and i think i should be refunded since the camcorder is not working like they advertised. It cost me €300 reduced from €429, for that kind of money i don`t expect professional results, but i do expect it to at least give me a decent image, not something equal to a recording took with my mobile phone. Can anyone advise me? I went on the watchdog website and from what i`ve read it sounds like i am entitled to a full refund. Thank you
i bought a JVC GZ-MG630 camcorder from an Argos store a few days ago, but when i tried it out was very disappointed to find out it isn`t working as it should. The quality of the image is extremely bad and i tried changing the settings ( even though it was already set on "ultrafine" mode which is supposed to record in the best quality. I tried downloading it on to my brand new Pc (Windows Vista which is meant to be compatible with) and viewing it on my High Definition Tv (on the instructions it states the camcorder is especially designed to work with HD tvs) but the quality is still just as bad. What i mean by bad is: the colours are faded and blurry, the image is constantly grainy and dark and when you try to zoom in it goes very blurry for a few seconds. I don`t think any of this is normal as i previously owned 2 camcorders (old dv ones) and i never experienced anything like it. I don`t ask for much out of a camcorder since i am not an expert, bu the least would be to have a clear screen and final image when viewing on my pc and tv! The problem is now that after i purchased and tried it out and noticed all this , i realised on the receipt there`s written that this product is exempt from the 30 day money back guarantee. So i contacted Argos by e-mail and explained the problem and they replied that they are sorry but they will not refund me or give me an exchange! I am very angry at their response because apart from all the problems i`m having with the quality of the image, there are also another few. On the the information list of the camcorder on the Argos website, it stated that there were also 4 special effects: Sepia, black and white, classic film and strobe, but on the isntruction manual that came with it it doesn`t mention any of this at all. Also there is supposed to be a small remote control in the box with the other accessories, but it`s not in it. I am very frustrated with this whole situation and i think i should be refunded since the camcorder is not working like they advertised. It cost me €300 reduced from €429, for that kind of money i don`t expect professional results, but i do expect it to at least give me a decent image, not something equal to a recording took with my mobile phone. Can anyone advise me? I went on the watchdog website and from what i`ve read it sounds like i am entitled to a full refund. Thank you
