Return of dodgy sander

Hi everyone

Dont know if anyone can help but i would really appreciate any advice on this.

Bought a sander on the 11th Nov.
A part of it broke off and i returned it last week....8th Dec.

Would not refund / exchange.
They sent item to manufacturer to see what they would do; fix/ exchange /refund.

Doesnt seem right to me .
It has been a week now and i still have not heard anything.

Have they acted correctly or couyld I have a full refund as it is within the 4 week period.

Im trying to keep cool with this lot but its difficult when they are so ignorant!!!!


Much appreciate any replies on this.

All the best

Pogue

Thanks for the replies folks.

yeah Im begiining to find out whats what on this issue.

Obviously I have been buying from reputable retailers in the past as I dont seem to remember having this problem too often.

Apparently its fixed now and on its way back...just wish I had bought a better make now.

Asked about in other similar retailers over the last few days and their policies are pretty much the same as the one I have been dealing with.

Thanks again