Hi, I'm new to the forum so I hope no one minds my posting a question here.
My husband bought a camera on Oct 30th for my Christmas present. Obviously he didn't open it to try it out because he wanted to leave it in its wrapper. But when I came to test the camera out, it was faulty and completely useless, just frozen up so that none of the buttons worked.
The online shop I bought it from are offering me a replacement camera, but I don't want that as I suspect I'll just have the same problems all over again. The instructions didn't match the model (were generic ones, I guess) and had been badly translated so they didn't make sense. And we're talking about something that cost nearly £200!
The shop say the eight week period is too long for me to ask for a refund, but I think it's quite reasonable that my husband didn't unwrap the camera and test it, given it was a present.
Do you think I have any legal rights to hold out for a refund? I'd be so grateful for your advice.
My husband bought a camera on Oct 30th for my Christmas present. Obviously he didn't open it to try it out because he wanted to leave it in its wrapper. But when I came to test the camera out, it was faulty and completely useless, just frozen up so that none of the buttons worked.
The online shop I bought it from are offering me a replacement camera, but I don't want that as I suspect I'll just have the same problems all over again. The instructions didn't match the model (were generic ones, I guess) and had been badly translated so they didn't make sense. And we're talking about something that cost nearly £200!
The shop say the eight week period is too long for me to ask for a refund, but I think it's quite reasonable that my husband didn't unwrap the camera and test it, given it was a present.
Do you think I have any legal rights to hold out for a refund? I'd be so grateful for your advice.
