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Hi all
My son went to Phones4U to get a laptop deal.
He came out of the shop with both laptop and new contract phone. He was told it was on the same deal one one contract but it actually turned out to be 2 seperate contracts because the lop top was with vodafone with dongle and the phone was with 3.
He's very happy with the laptop deal.
The problem he has is that on sitting down at home and looking at the phone and the phone contract it is not what he asked for in the shop.
He asked for more minutes than texts contract and has been sold 6x more txts than mins. He was told the handset was one of the latest models on the market - with internet access etc. It is in fact a £39.99 handset and not very good.
He signed an 18 month contract at £25 a month.
When the salesman filled out the contract details he changed things like length at addresses and that son had a credit card when he doesn't.
After getting home that night he phoned 3 to change the handset. 3 said no problem but he would have to do it through Phone4U.
Today he went into the shop he bought it from and spoke to the same salesman who is the shop manager. He showed him a leaflet that was available in the shop which states they do not allow customers to cancel contracts once signed and there is no cooling off period (this was not told to him when he signed). He flatly refused to do anything and told my son it's tough your problem not ours.
Any advice? What are his rights regading this? Is there anything he can do?
My son went to Phones4U to get a laptop deal.
He came out of the shop with both laptop and new contract phone. He was told it was on the same deal one one contract but it actually turned out to be 2 seperate contracts because the lop top was with vodafone with dongle and the phone was with 3.
He's very happy with the laptop deal.
The problem he has is that on sitting down at home and looking at the phone and the phone contract it is not what he asked for in the shop.
He asked for more minutes than texts contract and has been sold 6x more txts than mins. He was told the handset was one of the latest models on the market - with internet access etc. It is in fact a £39.99 handset and not very good.
He signed an 18 month contract at £25 a month.
When the salesman filled out the contract details he changed things like length at addresses and that son had a credit card when he doesn't.
After getting home that night he phoned 3 to change the handset. 3 said no problem but he would have to do it through Phone4U.
Today he went into the shop he bought it from and spoke to the same salesman who is the shop manager. He showed him a leaflet that was available in the shop which states they do not allow customers to cancel contracts once signed and there is no cooling off period (this was not told to him when he signed). He flatly refused to do anything and told my son it's tough your problem not ours.
Any advice? What are his rights regading this? Is there anything he can do?
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