help with damaged sofa from harveys

we got a table & chairs from harveys two years ago, they were faulty.we sat in the shop right at the front and stayed there until the manager came to speak to us as their telephone response was rubbish. i talked really loudly everytime a customer walked in about my rights to furniture fit for purpose. i sent a recorded delivery letter to their head office and eventually kept the furniture and got a 50% refund too !!!! make sure everything you do is in writing and recorded delivery, explain you are doing this should you need to ask for legal intervention. it took us a few weeks but we won in the end.

Yes make sure you are polite and persistent. I always find that goes a long way to helping. Always make a note of people you have spoken to and their names, etc. Keep a record of all communication. Good luck.

I got the same problem with this store HARVEYS about 1 year now and still not sorted with this company and could be one of the worst problem I've got last year when i move to my new house, i bought a set of furniture's for my dining and for my living room, about 10 pieces of furniture's and about 5 of them are damage when they got delivered and it' been delayed for 2 weeks as well. dining table got a chip on the corner and 2 chairs the leathers been rip off and sideboard wobbly and the coffee table the steel wire are cut anf fallen apart its too dangerous maybe if you open and then if they cut maybe can goes to your eyes, they are all rubbish and damage furniture's really piising me off itsn not worth it the one that u paid for and took so ages to sort it out and the customer services is rubbish as well.then I decided to go to small claims court and then end with mediation services as well then go to court, then about 3 days before the court hearing harvey's called me and they want to settle out of the court and i agree with them for some reasons maybe i want to settle it because it taking so long already but that's the wrong DECISION I've ever done i agree to settle out of court but i haven't sign anything, but i should rather bring the case to the court and let the court decide! and now its been 3 months already since we settle out if the court and still i haven't receive my cheque for what we agreed on my damage furniture's and i only received 3 cheques worth £150 every time i called them. i give them 21 days from 6th Jan. 2010 to comply with the settlement that we agreed and if its not, i told them I'm going to continue the case on my local county court. And now still i haven't receive anything. As of now i hired a solicitor to act on my behalf and i put the case back to my local county court and let the Judge give a decision.All i can advise to you is to record all the the phone conversation and then and take a photos of your furniture. and if you really had enough claim it money claims online. it takes time but u need all your paper works and evidence so many hassle.



regards.
al

You don't really need to hire a solicitor to do a small claim, but is recommended that you have a quick session to get some advice or from CAB.

There is a lady here from Harveys - Consumer Forum - View Profile: HarveysFurniture

She might be able to help

Tony

Hi istranghero3000, sorry to hear about your problem, if you'd like to contact us via - 0844 372 1000 and select option 2 I'd be more than happy to sort out any issues you may still have with our customer services. Does this sound okay?

awesomeo thats what i say