Hi all,
2 weeks ago today, I bought a new car. It was an 09 plate Ford Focus CC-2 2.0 Petrol with 4500 miles on the clock, and was an ex showroom demo car.
I bought it from Polar Ford in Bradford and found the car via their website.
I test drove it and liked it, so I bought it and paid cash.
Upon getting it home, I realised that there was no cruise control (which was on the advert) and no space saver spare wheel (which is on the advert) - only a tyre repair kit.
Also noticed that on the passenger door frame it says "Duratec CC-3" - which is odd as it is a CC-2 that I bought.
I called up Polar Ford and complained about the cruise control and space saver wheel, and the 'top manager' basically said "tuff" - incorrect information on the website comes under their disclaimer and that as I test drove it, I should have checked everything. They will, however, give me a space saver wheel.
I am pretty sure that the disclaimer for errors is more focused on pricing errors and they have to have an onus to get the listing RIGHT.
What would you do in my position? I told them that they need to order in the correct space saver wheel, surround and jack etc and not take it from another car (as he said i'd lose 8" of the height of the boot, which is RUBBISH and incorrect).
Do I have a case here to either reject the car or insist on a partial refund/install something else as compensation for not having cruise control?
Thanks!
2 weeks ago today, I bought a new car. It was an 09 plate Ford Focus CC-2 2.0 Petrol with 4500 miles on the clock, and was an ex showroom demo car.
I bought it from Polar Ford in Bradford and found the car via their website.
I test drove it and liked it, so I bought it and paid cash.
Upon getting it home, I realised that there was no cruise control (which was on the advert) and no space saver spare wheel (which is on the advert) - only a tyre repair kit.
Also noticed that on the passenger door frame it says "Duratec CC-3" - which is odd as it is a CC-2 that I bought.
I called up Polar Ford and complained about the cruise control and space saver wheel, and the 'top manager' basically said "tuff" - incorrect information on the website comes under their disclaimer and that as I test drove it, I should have checked everything. They will, however, give me a space saver wheel.
I am pretty sure that the disclaimer for errors is more focused on pricing errors and they have to have an onus to get the listing RIGHT.
What would you do in my position? I told them that they need to order in the correct space saver wheel, surround and jack etc and not take it from another car (as he said i'd lose 8" of the height of the boot, which is RUBBISH and incorrect).
Do I have a case here to either reject the car or insist on a partial refund/install something else as compensation for not having cruise control?
Thanks!