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This would fall under the Supply of Goods and Services Act as youve had both - goods (the door) and a service (the fitting). If it was just the door that was the problem (and nothing to do with the fitting involved) then you could take it down the Sale of Goods Act, however you may aswell use...

Hi Panna, You would be entitled to a refund, however it would be a partial refund at that. The value would be determined by means of negotiations between yourself and the company in question taking into consideration any terms implied or not with regards to the quality of the product, the...

Hi Robh1990, Any goods or services paid for should be complete with reasonable care and skill and ultimately if their diagnosis has claimed a fix and you've agreed to this, it should be fixed. You have the right to either have your handset put right, have yourself put into the position...

Hi, Of course, however to do so you would need to form a legally binding contract with EE for these charges. The fundamentals of a contract are the offer: you offer the storage at a cost, the acceptance: EE agreeing to this (note, failure to reply to a letter offering the contract does not...

Hi Andy, When any goods or services are paid for by deposit or in full for a future event, any and all descriptions of the goods or services must be supplied at the agreed date/time. These terms form part of the contract. Any breach of these terms can result in recission of the contract or...

Hello there, You can treat any unsolicited goods as an unconditional gift should the company(ies) not be prepared to collect the goods or attempt to communicate their intention to do so. Furthermore, they cannot demand payment for the goods later down the line. Enjoy your 10 items!

Hi matt, You certainly don't need to chase them up, you have done the moral thing by informing them of their error, which is great, you've done your part. You can treat any unsolicited goods as an unconditional gift should they not be prepared to collect the goods or attempt to do so. They...

Hello, Yes provided the document you signed states what you have paraphrased, this would be deemed a 'term' of the contract. Sorry it's not the news you wanted. ALewis

Hello, Regardless of whether the item is returned within a warranty period or not is irrelevant as you are only required to give them notice of your intention to return within the warranty period. If you have given them notice within your warranty period and due to no fault of your own have...

Hi, Inform the trader that warranties are in addition to your statutory rights. SOGA 100% applies here - youve got nothing to worry about.

What can I say, I'm just a pro at this ;) lol well, not just that, but I am in the business of selling phones & tablets :)

Hello, I believe youve got a little mixed up. 6 years is the time period in which you can take action from a breach of contract/condition under the Sale of Goods Act. The actual adverage lifespan of a product is determined from many factors: Product claims, the brand image, materials used...

absolutely, youve asked them a specific question, theyve replied with a generic looking message which does somewhat answer the question, hold them to it. :D

I agree that their answer wasn't exactly worded great, however don't forget that companies can go above and beyond what is required of them by regulations. For the purpose of the business, they may deem any purchaser as a 'consumer' and provide the same protection to you as they would a regular...

Signing with a courier is not proof of acceptance, it is simply agreeing that delivery has been actioned and you acknowledge receipt of the goods arriving. The Distance Selling Regulations provides consumers with 7 days from the receiving of the goods, however unfortunately for yourself, you...

Hi, The responsibility still lies with the shop with regards to the Supply of Goods and Services Act 1982 to provide the service with 'reasonable care and skill', within a 'reasonable time' if no time scale is provided and for a 'reasonable charge'. Under just these provisions alone, they...

Hi Fuzz, I assume you meant warranty, but we'll overlook it anyway as you say it has expired. Under Section 14 of the Sale of Goods Act 1979 (as amended), products which are not deemed to be of 'satisfactory quality' entitle the buyer to a refund, repair or replacement. Now in your...

Proof of purchase willl entitle you to all the remedies available should you have a store receipt. Regardless of whether or not your bank statement shows a larger sum of money due to multiple items, or even a lower value than the current price, some basic common sense from the store would be...

Hi, In response to your reporting of posts made on forum thread 'Fischer Future Heat - Is it a scam?' for the removal due to duplicate email addresses, I would advise you to log in to your other account(s) & visit the thread in question, where you will find a 'delete' option next to posts made...

Hi ajc, I've taken a look through their terms & conditions and it does in fact state multiple times that they are not a party to any contract between yourselves and the instructor, however they act purely as an 'agent'. They will never disclose to you an instructors address as this would be a...