HI,
I am currently with orange home broadband and since day one ( back in september 2010) I have had nothing but problems with the connection. When I first signed up I was not connected when they said I should have been, after 10 days of service and still no connection I advised them I wanted to terminate my contract. Orange advised me I could not do so as I was out side the cooling off period, despite them, in my eyes breaching their side of the commitment.
My connection is obviously up and running however on a daily basis the connection fails several times a day whether it be the first time click on to my browser or half way through browsing. As a student it is not good enough, I feel as though I should have stayed with my last provider by which I had no problems in the 4years of being with them. I guess thats what you get for going for a cheaper option to save money.
Any way as the service they provide is not up to the standards they advertise am I able to cancel my agreement at this point or am I stuck in my 18 month contract?
Kindest regards
I am currently with orange home broadband and since day one ( back in september 2010) I have had nothing but problems with the connection. When I first signed up I was not connected when they said I should have been, after 10 days of service and still no connection I advised them I wanted to terminate my contract. Orange advised me I could not do so as I was out side the cooling off period, despite them, in my eyes breaching their side of the commitment.
My connection is obviously up and running however on a daily basis the connection fails several times a day whether it be the first time click on to my browser or half way through browsing. As a student it is not good enough, I feel as though I should have stayed with my last provider by which I had no problems in the 4years of being with them. I guess thats what you get for going for a cheaper option to save money.
Any way as the service they provide is not up to the standards they advertise am I able to cancel my agreement at this point or am I stuck in my 18 month contract?
Kindest regards