Hi all,
I'm brand new here but would like some advice.
I purchased a Samsung NC10 from Argos on Monday (24/8/09). It cost £279.99 which was just below what Amazon was charging (£289.99). I had read great reviews on the product which was my main reason for purchasing it. The reviews were mainly based on the 6-cell battery.
I got the product home, charged it and to my surprise, the battery life was only 1 3/4 hrs. I found this a little strange so did some research on the internet and found Argos sold the 3 cell version. I re-visited Samsung's homepage and they only refer to the 6 cell battery for the NC10, there is no mention of there even being a 3-cell version. Argos just state '4 hr battery life dependant on usage.'
I am now unable to return the product as it is not included in Argos's 30 day returns.
What are my rights? I feel I have been mis-sold the product as I was expecting a 6-cell battery and paid the equivalent price, but only got a 3-cell battery. I have drafted letters to Samsung and Argos and also taken screenshots of their web pages but I would just like my money back!
Thanks for your time
I'm brand new here but would like some advice.
I purchased a Samsung NC10 from Argos on Monday (24/8/09). It cost £279.99 which was just below what Amazon was charging (£289.99). I had read great reviews on the product which was my main reason for purchasing it. The reviews were mainly based on the 6-cell battery.
I got the product home, charged it and to my surprise, the battery life was only 1 3/4 hrs. I found this a little strange so did some research on the internet and found Argos sold the 3 cell version. I re-visited Samsung's homepage and they only refer to the 6 cell battery for the NC10, there is no mention of there even being a 3-cell version. Argos just state '4 hr battery life dependant on usage.'
I am now unable to return the product as it is not included in Argos's 30 day returns.
What are my rights? I feel I have been mis-sold the product as I was expecting a 6-cell battery and paid the equivalent price, but only got a 3-cell battery. I have drafted letters to Samsung and Argos and also taken screenshots of their web pages but I would just like my money back!
Thanks for your time