BA chaos: why I’m flying the flag for the new arbitration scheme

[Tony]

Guardian Consumer Affairs

It could help those passengers whose plans were wrecked by the airline’s recent meltdown, as one barrister has found outThe chaos BA descended into last weekend will come as little surprise to some people who regularly use the airline. My battles with it were described in these pages last July....

BA chaos: why I’m flying the flag for the new arbitration scheme (external link to Guardian Consumer Affairs)