I purchased some large items over the internet from a merchant in April 2013, the total cost came to £206.75 paid for on my Barclaycard Visa.
The items arrived and were of poor quality so I contacted the merchant to return the items for a refund. As they offered no return service, I had to arrange this myself and the cost came to an additional £55.00.
In the meantime, I also contacted Barclaycard to inform them and they suspended the payment.
After filling in all the forms and sending all the information I had to visa, they investigated the case, some weeks later they contacted me to say that the charge will be put back onto my card as the claim was unsuccessful?
On contacting Barclays, they explained that the merchant had said that the items were used and in an unsalable condition (this was certainly not the case). Again Barclays escalated the claim and suspended the payment, a few days later I was again contacted by visa to say that the charge would be put back onto my card as this time, my details/information contradicted the merchants (who's side are they on??)
I was told that a final letter would be sent out explaining their findings, which to be fair was full of discrepancies and errors and not what I had based the refund upon, they went on to say that I should contact the merchant myself to try and resolve?
I contacted the merchant on Friday 23rd August and was told by a customer care team member that the items were signed for as damaged, they may have been in a good condition but were not on delivery - No one had mentioned this until Friday?
I now find that I cannot base a claim against the courier as their T&C's mention a 3 day claim period for any losses or damages and that they will be rejected after this time.
The merchant also refuses to return my items only to say I am welcome to collect them with prior notice (what a neck) I cannot collect them as it is too far away, would not fit in a standard car or an estate so additional costs would be incurred in getting my property returned, they also blame Barclaycard visa for not refunding me??
So as things stand, I have paid £206.75 for items I no longer have, I have wasted £55.00 in returning the said items and the merchant refuses to return the items at their costs even though it was alright in me wasting my money sending them back to the merchant - IS THIS FAIR??
The items arrived and were of poor quality so I contacted the merchant to return the items for a refund. As they offered no return service, I had to arrange this myself and the cost came to an additional £55.00.
In the meantime, I also contacted Barclaycard to inform them and they suspended the payment.
After filling in all the forms and sending all the information I had to visa, they investigated the case, some weeks later they contacted me to say that the charge will be put back onto my card as the claim was unsuccessful?
On contacting Barclays, they explained that the merchant had said that the items were used and in an unsalable condition (this was certainly not the case). Again Barclays escalated the claim and suspended the payment, a few days later I was again contacted by visa to say that the charge would be put back onto my card as this time, my details/information contradicted the merchants (who's side are they on??)
I was told that a final letter would be sent out explaining their findings, which to be fair was full of discrepancies and errors and not what I had based the refund upon, they went on to say that I should contact the merchant myself to try and resolve?
I contacted the merchant on Friday 23rd August and was told by a customer care team member that the items were signed for as damaged, they may have been in a good condition but were not on delivery - No one had mentioned this until Friday?
I now find that I cannot base a claim against the courier as their T&C's mention a 3 day claim period for any losses or damages and that they will be rejected after this time.
The merchant also refuses to return my items only to say I am welcome to collect them with prior notice (what a neck) I cannot collect them as it is too far away, would not fit in a standard car or an estate so additional costs would be incurred in getting my property returned, they also blame Barclaycard visa for not refunding me??
So as things stand, I have paid £206.75 for items I no longer have, I have wasted £55.00 in returning the said items and the merchant refuses to return the items at their costs even though it was alright in me wasting my money sending them back to the merchant - IS THIS FAIR??