Booking.com refused us any wriggle room despite its cancellation promise

[Tony]

Guardian Consumer Affairs

I was planning a family party and was not sure how many hotel rooms we would needI have been charged with planning a family gathering for my father-in-law’s 80th birthday. As a result I used Booking.com to reserve seven refundable rooms at the Copthorne Hotel in Slough, with a view to cancelling...

Booking.com refused us any wriggle room despite its cancellation promise (external link to Guardian Consumer Affairs)