Guardian Consumer Affairs
British Airways CEO will not resign despite 'catastrophic' IT failure (external link to Guardian Consumer Affairs)Alex Cruz ‘profusely apologetic’ for glitch that caused havoc at Heathrow and Gatwick airports over bank holiday weekendBritish Airways’ chief executive says he will not resign despite a “catastrophic” IT system failure that grounded scores of flights and led to cancellations and delays for 75,000...