British Airways looks to Capita to run call centres after IT meltdown

[Tony]

Guardian Consumer Affairs

Union condemns airline for approaching controversial outsourcing firm to manage contact centres criticised after flight cancellationsBritish Airways is close to striking an agreement for Capita to run its call centres as the airline attempts to improve its customer relations after its disastrous...

British Airways looks to Capita to run call centres after IT meltdown (external link to Guardian Consumer Affairs)