British Gas to pay customers £1.1m over missed appointments

[Tony]

Guardian Consumer Affairs

Energy firm to pay 12,000 customers about £90 each after its agents failed to keep appointments or turned up lateBritish Gas is to pay £1.1m to compensate customers after its agents missed appointments, breaching industry standards.The energy firm will make the payments to domestic and...

British Gas to pay customers £1.1m over missed appointments (external link to Guardian Consumer Affairs)