Hello,
I bought second hand washing machine with the dryer from the shop. When their technicians delivered washing machine it wasn't working and error light was flashing. They've been playing with it about 20 minutes and then started to work. They said, that a water pump was dirty.
When I tried to use it, problems appeared. After washing, when it should go to "rinse" program, washing machine stops working and error light flashes 6 times. The same problem is with spinning. I need switch off the machine, manually choose "rinse" and then switch washing machine back on.
I spoke to the shop and asked for money back, as it was faulty when bought. They refused and sent a technician to repair it. The technician was able to replicate the fault and he changed "program unit". I wrote it down, and he signed it (FAULT REPLICATED, PROGRAM UNIT CHANGED). He also offered us different washing machine, which was looking much worse and max spins were 1000RPM (mine has 1200RPMs).
When I was using washing machine again, I realized, that the problem is still present. I rang up the shop and the seller told me, that technician said, that washing machine is OK (now I'm not sure if he really changed that program unit). I told them, that error light on washing machine flashes and washing machine is simply not doing, what is should do.
I asked for money back again and the seller said, he is willing to give me 100GBP back, just in case, that I'll buy new machine from him. That's pretty stupid, as he can be selling faulty goods and then give just only one option: Refund 100GBP (instead of 154GBP) and just in case, that you buy new washing machine from him.
I'm going to write a letter (as advised by Trading standards, or something like that).
which.co.uk/advice/returning-goods-your-legal-rights/sample-letters/index.jsp
I'm just not sure what to put on the end, what will I do, if he will not refund me money.
I'm not sure, if to claim money on the issue a claim against you in the county court is the best solution. On one side I don't want to have even more troubles, on another side, I don't want him to cheat with me. Somebody must be interested, what is this seller doing.
Washing machine has 3 months warranty, I have all calls recorded. They say, that they will not refund my money.
What to do? What should I put into that letter?
What would you do? If you need more details, please ask.
Many thanks, guys
I bought second hand washing machine with the dryer from the shop. When their technicians delivered washing machine it wasn't working and error light was flashing. They've been playing with it about 20 minutes and then started to work. They said, that a water pump was dirty.
When I tried to use it, problems appeared. After washing, when it should go to "rinse" program, washing machine stops working and error light flashes 6 times. The same problem is with spinning. I need switch off the machine, manually choose "rinse" and then switch washing machine back on.
I spoke to the shop and asked for money back, as it was faulty when bought. They refused and sent a technician to repair it. The technician was able to replicate the fault and he changed "program unit". I wrote it down, and he signed it (FAULT REPLICATED, PROGRAM UNIT CHANGED). He also offered us different washing machine, which was looking much worse and max spins were 1000RPM (mine has 1200RPMs).
When I was using washing machine again, I realized, that the problem is still present. I rang up the shop and the seller told me, that technician said, that washing machine is OK (now I'm not sure if he really changed that program unit). I told them, that error light on washing machine flashes and washing machine is simply not doing, what is should do.
I asked for money back again and the seller said, he is willing to give me 100GBP back, just in case, that I'll buy new machine from him. That's pretty stupid, as he can be selling faulty goods and then give just only one option: Refund 100GBP (instead of 154GBP) and just in case, that you buy new washing machine from him.
I'm going to write a letter (as advised by Trading standards, or something like that).
which.co.uk/advice/returning-goods-your-legal-rights/sample-letters/index.jsp
I'm just not sure what to put on the end, what will I do, if he will not refund me money.
I'm not sure, if to claim money on the issue a claim against you in the county court is the best solution. On one side I don't want to have even more troubles, on another side, I don't want him to cheat with me. Somebody must be interested, what is this seller doing.
Washing machine has 3 months warranty, I have all calls recorded. They say, that they will not refund my money.
What to do? What should I put into that letter?
What would you do? If you need more details, please ask.
Many thanks, guys
