I purchased a Galaxy Note 10.1.Tablet and from the moment I turned it on I noticed a fault, the left hand speaker keeps making a crackling\popping noise (bit like when you grab hold of speakers cables and shake them and the speaker makes that crackling noise). It is intermittent although can be made to happen by certain action on the desktop. Playing a video and the crackling noise is continuousand can be heard above the video soundtrack. Turning the volume up or down make no difference to the noise level of the crackling noise.
When I contacted the company I bought it from they gave me a number and told me to call them, that number turned out to be Samsung Customer service and when I spoke to them they only offered to repair the device. As the device was delivered faulty do I have the right to request a brand new replacement and not a repair?
I have advised the company I purchased the Galaxy Note from that they are responsible for resolving this issue and not the device manufacturer own warranty as I purchased the device from them and not Samsung. I have not had a reply to this yet (all correspondence have been done by email so there is a record).
Can somebody please advise
Regards
When I contacted the company I bought it from they gave me a number and told me to call them, that number turned out to be Samsung Customer service and when I spoke to them they only offered to repair the device. As the device was delivered faulty do I have the right to request a brand new replacement and not a repair?
I have advised the company I purchased the Galaxy Note from that they are responsible for resolving this issue and not the device manufacturer own warranty as I purchased the device from them and not Samsung. I have not had a reply to this yet (all correspondence have been done by email so there is a record).
Can somebody please advise
Regards