Faulty Samsung Tablet bought from Amazon

[Fu Manchu]

Apologies if this has been covered before. Had a wee look but found nothing.

I purchased a Samsung Tablet from Amazon in March. It arrived, worked well and all was fine with the world until July when I could no longer power it up and subsequently, turn it on. After checking with the AMazon website, it was clear it was the manufacturers responsibility as it was under warranty.

I returned the tablet to the seller as instructed and, after hearing nothing after the recommended 4 week period, I made further contact. The result of which was a "new" tablet was dispatched. Here-in lies my problem. The tablet which was sent was clearly a used tablet with someone else's details and contact details on it. To be fair, it looks in good condition.

My question is this. Is it right that a faulty tablet only 3/4 months old is replaced with a used tablet? (not sure how old)


Is this classed as like for like and how secure does this sound considering the tablet has someone else's details? How do I know someone is not sitting with my old tablet with my details on it?

Hope that all makes sense. Many thanks for your time.

Ken

 

[xendistar]

You might want to read my post regarding Amazon, although I don't think it relates to your issue

Amazon Market Place issue with new tablet (the forum wont let me post a link)

Did they tell you they had send you a replacement tablet or did they just sent it to you. The reason being that could simply been a mistake and in then sending you somebody else tablet??

Personally, a 3\4 month old I would want a repair or a new tablet. I think you need to contact the seller and clarify if they intended to send you a replacement or if sending a used tablet was a mistake.