It was DFS customer service that didn’t measure up

[Tony]

Guardian Consumer Affairs

We agreed a restock fee, but when the sofa didn’t fit and we needed help it ignored usWe read the case you covered in June 2016 whereby a furniture retailer’s promise of a “restock” charge at an agreed amount was rescinded after the furniture didn’t fit into the house. In January we bought a sofa...

It was DFS customer service that didn’t measure up (external link to Guardian Consumer Affairs)