Let down by Thomas Cook when kids’ club failed to operate

[Tony]

Guardian Consumer Affairs

We booked the hotel specifically because it had a kids’ club for our daughter, but it was closed on four occasionsMy husband and I and our young daughter went on holiday to Turkey with Thomas Cook in September. We were very clear when booking the trip that one of the criteria was a kids’ club. Our...

Let down by Thomas Cook when kids’ club failed to operate (external link to Guardian Consumer Affairs)