Hi All,
I need help regarding mobile phone insurance.
My mobile phone is insured under the Natwest Select silver account benefits. I lost my phone last week (7th jan) while on holiday in India. I registered a complaint with the local police within 24 hours of the incident. I flew back to UK on sunday (13th jan) and had called up T mobile reporting the incident on the 14th. I also put in a claim with Natwest regarding the loss of the phone.
CPP emailed me and asked me to send in the documents which i did sent promptly. I received a call today saying that they are declining my claim since I didnt call the network provider (T mobile) within 24 hours of the incident.
I demanded that it be accepted since I was in a foreign country but they wouldnt, have even talked to a manager.
Any help with this will be appreciated.
I need help regarding mobile phone insurance.
My mobile phone is insured under the Natwest Select silver account benefits. I lost my phone last week (7th jan) while on holiday in India. I registered a complaint with the local police within 24 hours of the incident. I flew back to UK on sunday (13th jan) and had called up T mobile reporting the incident on the 14th. I also put in a claim with Natwest regarding the loss of the phone.
CPP emailed me and asked me to send in the documents which i did sent promptly. I received a call today saying that they are declining my claim since I didnt call the network provider (T mobile) within 24 hours of the incident.
I demanded that it be accepted since I was in a foreign country but they wouldnt, have even talked to a manager.
Any help with this will be appreciated.