I shopped around with my good lady who suffers from arthritis for a comfortable chair for her, we finished up in CSL in Gateshead (metro centre) where she tried out just about every armchair in the shop, we settled on one along with a matching footstool and ordered it, paid for it and arranged delivery, in the shop it was comfortable, after a couple of hours at home she found that pain in her arthritic joints was becoming unbearable.
Delivered on the Friday, contacted the shop on Sunday, call back from customer services on Monday, to cancel on the day of order £69, to cancel on delivery £129, to arrange collection to return items £198, and a offer of a credit note to spend in store, the fact that there was nothing else in the shop we wanted was irrelevant, no amount of discussing problems made any difference, now we are stuck with a chair and footstool not even one week old,
It is not fit for our purpose but no help from the shop,
Whatever happened to good old helpful staff who understood customers needs and helped them achieve them, unfortunately if there was a league table for helpful staff CSL would be in the relegation zone.
Delivered on the Friday, contacted the shop on Sunday, call back from customer services on Monday, to cancel on the day of order £69, to cancel on delivery £129, to arrange collection to return items £198, and a offer of a credit note to spend in store, the fact that there was nothing else in the shop we wanted was irrelevant, no amount of discussing problems made any difference, now we are stuck with a chair and footstool not even one week old,
It is not fit for our purpose but no help from the shop,
Whatever happened to good old helpful staff who understood customers needs and helped them achieve them, unfortunately if there was a league table for helpful staff CSL would be in the relegation zone.