Hi all,
For four weeks running, I paid for parking at a local leisure centre, we have only recently moved to the area and are unfamiliar with their parking restrictions. It turns out that I did not need to pay for parking because the time was well past 3pm. I only found out because someone in the car park told me. It is clearly written on a sign next to the pay meter, but I have never had time to stand there and read it. Parking is a real problem, and I have to get my son into the centre for his trampolining lesson. The way it works before 3pm is that you pay £4.00 and take half of the ticket into reception where they refund you £3.00- so it only costs £1.00 if you are using the leisure facilities. I complained to the manager that his staff had not informed me that I did not need to pay. I showed him my ticket and asked for a full refund for that week and the previous 3 weeks that I had unwittingly paid for. He told me that because it is written on the sign. I should have read it and therefore the centre is entitled to keep it. This can't be right can it? Surely the point is that I have handed over money to them that they are not entitled to, whether it is my own stupid fault or not. Now I have realised my mistake, am I not entitled to expect a refund? I do not intend to let this drop so any advice would be greatly appreciated.
For four weeks running, I paid for parking at a local leisure centre, we have only recently moved to the area and are unfamiliar with their parking restrictions. It turns out that I did not need to pay for parking because the time was well past 3pm. I only found out because someone in the car park told me. It is clearly written on a sign next to the pay meter, but I have never had time to stand there and read it. Parking is a real problem, and I have to get my son into the centre for his trampolining lesson. The way it works before 3pm is that you pay £4.00 and take half of the ticket into reception where they refund you £3.00- so it only costs £1.00 if you are using the leisure facilities. I complained to the manager that his staff had not informed me that I did not need to pay. I showed him my ticket and asked for a full refund for that week and the previous 3 weeks that I had unwittingly paid for. He told me that because it is written on the sign. I should have read it and therefore the centre is entitled to keep it. This can't be right can it? Surely the point is that I have handed over money to them that they are not entitled to, whether it is my own stupid fault or not. Now I have realised my mistake, am I not entitled to expect a refund? I do not intend to let this drop so any advice would be greatly appreciated.
