Refund Policy

[dan taylor]

Apologies for the simple and yet probably straightforward question but just wanted to know the following:

The sale of goods act states you have 6 months from purchase to return a faulty item for whatever reason. Most stores have their own length of time, for example B&Q have 45 days. Does this mean after 45 days I am still within my rights to return a faulty item.

Thank you

Dan

 

[Tony]

Hi Dan,

I am afraid it doesn't say that. In the first six months the burden of proof lies with the retailer to prove that the item wan't faulty when it was delivered.

Have a look at this PS3 case study - Faulty Playstation 3 Rights | Consumer Information

Tony

 

[dan taylor]

That makes much more sense. Thank you.

Going to use B&Q as example, so if i bought something that should last a lot longer than their 45 days refund policy, for example a drill, and it goes wrong after 9 months, I am well within my rights to return it, as I would expect it to last a lot longer. This being the case, me presenting the drill and showing it is not working, would that be enough to secure a refund/ replacement.

Kind Regards,
Dan

 

[Tony]

Hi Dan,

Yes, when it is less than a year i.e. before the manufacturers warranty has expired then you should not have a problem.

Remember that they refund policies and warranties are in addition to your statutory rights.

Tony

 

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