On the 16th Dec 2021 I came across an add advertising CBD capsules for pain endorsed by Mary Berry and Dame Judy Dench.
Having suffered with lower back pain for many years and being told by the GP and Specialist that unfortunately I will have to live with it, thought it might be worth a try.
So I placed an order and received an acknowledgement for Five bottles, costing me £199 instead of the £39 the advert cleverly, led me to believe.
The same day I emailed the company complaining that this was not what there web site had said and after a lot of emails back and forth over the next few days I received a refund in full.
Next day I received the items, in touch with the company again and was given an address to whom I was to mail the parcel back.
Therefore thought that was the end of the saga, but no such luck on the 28th December I received an invoice from DHL demanding payment of customs duty for £99.84, which apparently relates to the above, how they had my name and address I have no clue.
I emailed DHL and told them all about the above and that I no longer had the goods and that they should get payment from my original supplier [I also gave them the email address that I had].
But DHL are insisting on payment!
Tried talking to the original Supplier via chat and email but all we do is go around in circles and they do not intend to give me a refund if I pay or pay the invoice themselves.
As copied here:
"You have been already fully refunded for this transaction. That is all we can do from our part. We do not have influence on DHL company's policy. Please contact DHL company directly. Best regards, Amy
Customer Support Team"
The company in question is www.360nutrients.net
I have since found out that there is a huge scam going on here, the original web site has now been closed down by Microsoft, there are reports about them in various newspapers such as the Daily Mail , The Sun etc and yet they are still trading.
The main question from my point of view is what should I do about this Customs Invoice, I have now received a further letter from DHL demanding payment in 7 days or it will be put in the hands of their debt collection agency, that 7 days is now up
Any suggestions help etc would be appreciated.
Having suffered with lower back pain for many years and being told by the GP and Specialist that unfortunately I will have to live with it, thought it might be worth a try.
So I placed an order and received an acknowledgement for Five bottles, costing me £199 instead of the £39 the advert cleverly, led me to believe.
The same day I emailed the company complaining that this was not what there web site had said and after a lot of emails back and forth over the next few days I received a refund in full.
Next day I received the items, in touch with the company again and was given an address to whom I was to mail the parcel back.
Therefore thought that was the end of the saga, but no such luck on the 28th December I received an invoice from DHL demanding payment of customs duty for £99.84, which apparently relates to the above, how they had my name and address I have no clue.
I emailed DHL and told them all about the above and that I no longer had the goods and that they should get payment from my original supplier [I also gave them the email address that I had].
But DHL are insisting on payment!
Tried talking to the original Supplier via chat and email but all we do is go around in circles and they do not intend to give me a refund if I pay or pay the invoice themselves.
As copied here:
"You have been already fully refunded for this transaction. That is all we can do from our part. We do not have influence on DHL company's policy. Please contact DHL company directly. Best regards, Amy
Customer Support Team"
The company in question is www.360nutrients.net
I have since found out that there is a huge scam going on here, the original web site has now been closed down by Microsoft, there are reports about them in various newspapers such as the Daily Mail , The Sun etc and yet they are still trading.
The main question from my point of view is what should I do about this Customs Invoice, I have now received a further letter from DHL demanding payment in 7 days or it will be put in the hands of their debt collection agency, that 7 days is now up
Any suggestions help etc would be appreciated.