Hi,I have owned my one xl now for some 11 months.Recently I tried to "upgrade" online.Unfortunately somehow I lost all the info.I contacted the shop "currys" who said they dont handle the warranty and they gave me an 0845 number,after 20 minutes the operator/technician had to pass my query on to his "second line" .To cut a long story short.after 4 dats and 12 e-mails back and forth,tom tom now tellme that as its a software problem which isnt covered by the warranty apparently,I now have to pay for the new maos as I failed to carry out the "recommended" backup.I cant find the afore mentioned "recommended back up " notation in the manual.When I connected the device to my computer to upgrade I didnt get any indication that I should carry out a recommended back up first,in fact their website took over and updated my device as soon as I logged it on.What I need to know are the following,
1)Are "curry's" the seller who I bought it from my first line of recompense?
2) Is the exclusion of "the software" (supplied and preinstalled) legal in the uk?
3) If they recommend a backup as soon as you log on,shouldnt this be highly visible,either in the instruction book or on screen when you log on?
All I really want is my sat nav working again but tomtom's call center seem adamant that I must purchase the "missing maps" to operate on the unit even though the actual operating system seems to be working ok according to them.
Is a contract written in the handbook,which excludes "software problems" unfair to we the consumers?
many thanks for any comments
charles
1)Are "curry's" the seller who I bought it from my first line of recompense?
2) Is the exclusion of "the software" (supplied and preinstalled) legal in the uk?
3) If they recommend a backup as soon as you log on,shouldnt this be highly visible,either in the instruction book or on screen when you log on?
All I really want is my sat nav working again but tomtom's call center seem adamant that I must purchase the "missing maps" to operate on the unit even though the actual operating system seems to be working ok according to them.
Is a contract written in the handbook,which excludes "software problems" unfair to we the consumers?
many thanks for any comments
charles