Hi,
I'm a home user PC support technician. Customer purchased a win 8 desktop PC via a catalogue company (I'm not going to state that company or make of PC here for now!)
I set it up for him originally a few months back. Now it has developed a fault. My customer wants to send it back to the under Manufacture warranty and has been in contact with them to that end.
Because I prompted him to, he's asked them 'what about my data' and was told that they were not responsible for loss of any user data during repair. Make a backup!
"But how can I if the Machine does not work!" he obviously asks.
I know it's probably not the Hard drive so I have offered to take the hard-drive out and backup his stuff via another PC.
He told the Manufacture this and was told that would invalidate the warranty!
So what is he to do?
Any thoughts on his 'consumer' rights here?
Steve
I'm a home user PC support technician. Customer purchased a win 8 desktop PC via a catalogue company (I'm not going to state that company or make of PC here for now!)
I set it up for him originally a few months back. Now it has developed a fault. My customer wants to send it back to the under Manufacture warranty and has been in contact with them to that end.
Because I prompted him to, he's asked them 'what about my data' and was told that they were not responsible for loss of any user data during repair. Make a backup!
"But how can I if the Machine does not work!" he obviously asks.
I know it's probably not the Hard drive so I have offered to take the hard-drive out and backup his stuff via another PC.
He told the Manufacture this and was told that would invalidate the warranty!
So what is he to do?
Any thoughts on his 'consumer' rights here?
Steve