Hello.
I recently purchased a number of computer components from Aria Tech, but had to return the motherboard because of a fault (RAM slots B1 and B2 would not accept RAM).
I finally got an email from Aria today, a week after posting the item (which is also an annoyance - it cost me over £8 to post the item, and they only refund £7 max!).
The email said:
I thought the DSR (which Aria are so fond of quoting on their website) basically said that it is up to the seller to prove that any damage done was done by the buyer if they want to refuse a refund/replacement? But in this case they seem to have turned into judge, jury and executioner, and I am now £240 out of pocket!
Can someone please help me with this? What are my rights? Who can I turn to for advice or to take it further if need be?
I recently purchased a number of computer components from Aria Tech, but had to return the motherboard because of a fault (RAM slots B1 and B2 would not accept RAM).
I finally got an email from Aria today, a week after posting the item (which is also an annoyance - it cost me over £8 to post the item, and they only refund £7 max!).
The email said:
The above information is woefully inadequate.Dear Aria Customer
We would like to inform you that the Item that you returned to us on RMA246051 has been
tested and has been rejected for the following reason
* pin damage
The item was only tested against the information you supplied on your original RMA request.
We are able to return your item to you; however this will be subject to a carriage fee. Please
contact us on XXXXXXXX Monday-Friday 9am-5pm (excluding Public and Bank Holidays)
or by email at XXXXXXX to arrange delivery. We will also answer any queries you have
regarding your item.
You have up to 90 days to arrange delivery and claim your item/s, after which time if no contact has been
made they will unfortunately be disposed of.
Please Note: Any items rejected due to physical damage will automatically be returned to customer.
I thought the DSR (which Aria are so fond of quoting on their website) basically said that it is up to the seller to prove that any damage done was done by the buyer if they want to refuse a refund/replacement? But in this case they seem to have turned into judge, jury and executioner, and I am now £240 out of pocket!
Can someone please help me with this? What are my rights? Who can I turn to for advice or to take it further if need be?