In January of this year, i purchased a refurbished IBM Thinkpad (T42 2373 4WG XP Pro) notebook.
It cost me £252.99 and i paid cash, received a receipt, and it came with a 90 day rtb warranty.
Great machine, worked well, and generally very pleased.
In April-May i experienced some strange behaviour with it, where it was shutting down on unexpectedly (it had all xp updates anti virus etc) and this manifested itself by "black screen" where any slight movement, made screen go black, then the laptop shut down and restarted, followed by ominous beeps. It repeated this ad finitum.
I contacted the sellers (ibm refurb specialists) who emailed back some possible suggestions and that they had never encountered this before.
Tried the solutions - none of them worked. I reinstalled the operating system from ibm cd 12 times, no change.
I googled the problem, and found it was a longstanding ibm issue (ref ibm forums) that affected T42-T43 models as well as others.
I sent a polite email to the company last week, which they did not reply.
I left a voicemail, again no reply.
I returned the laptop to them (recorded) with a polite letter, and they did not reply.
i then emailed again, and they said out of warranty, tough.
they offered to sell me another laptop.
when i replied and said i felt that was a manufacturing fault, and not a self inflicted issue, they replied under "without prejudice" and again said no.
I contacted trading standards re my rights if any - but as yet have had no reply.
do i have any rights or do i just throw my money away >>??
It cost me £252.99 and i paid cash, received a receipt, and it came with a 90 day rtb warranty.
Great machine, worked well, and generally very pleased.
In April-May i experienced some strange behaviour with it, where it was shutting down on unexpectedly (it had all xp updates anti virus etc) and this manifested itself by "black screen" where any slight movement, made screen go black, then the laptop shut down and restarted, followed by ominous beeps. It repeated this ad finitum.
I contacted the sellers (ibm refurb specialists) who emailed back some possible suggestions and that they had never encountered this before.
Tried the solutions - none of them worked. I reinstalled the operating system from ibm cd 12 times, no change.
I googled the problem, and found it was a longstanding ibm issue (ref ibm forums) that affected T42-T43 models as well as others.
I sent a polite email to the company last week, which they did not reply.
I left a voicemail, again no reply.
I returned the laptop to them (recorded) with a polite letter, and they did not reply.
i then emailed again, and they said out of warranty, tough.
they offered to sell me another laptop.
when i replied and said i felt that was a manufacturing fault, and not a self inflicted issue, they replied under "without prejudice" and again said no.
I contacted trading standards re my rights if any - but as yet have had no reply.
do i have any rights or do i just throw my money away >>??