Hi all, I wonder if someone may be able to assist with this.
Back in April, I upgraded my vodafone contract with phones4u to get the new samsung galaxy s5. All went well and my new contract started up with vodafone, however when the phone was delivered for some reason I was sent 2 instead of one. I have been in contact with phones4u to let them know I had recieved it, which they had a note of on their system (clearly sent in error). I advised I was more than happy to return it, and they agreed they would send me a prepaid bag to return the phone in. It's now been about 2 months since this and despite sending an email reminder, I still have not recieved the prepaid bag. During this time noone has been in touch to say they are still waiting on it.
I am unsure what to do, can anyone give some advice? I don't see why I should have to chase them up for their error.
Regards
Matt
Back in April, I upgraded my vodafone contract with phones4u to get the new samsung galaxy s5. All went well and my new contract started up with vodafone, however when the phone was delivered for some reason I was sent 2 instead of one. I have been in contact with phones4u to let them know I had recieved it, which they had a note of on their system (clearly sent in error). I advised I was more than happy to return it, and they agreed they would send me a prepaid bag to return the phone in. It's now been about 2 months since this and despite sending an email reminder, I still have not recieved the prepaid bag. During this time noone has been in touch to say they are still waiting on it.
I am unsure what to do, can anyone give some advice? I don't see why I should have to chase them up for their error.
Regards
Matt