I purchased a Apple MacBook on the 7th February 2010 from PC World, Wakefield, at the cost of £819.00
During the summer the screen and rubber bottom was replaced due to cracking on the back of the screen and the rubber peeling away, i researched both these problems beforehand and found out that both of them are common problems on the MacBook. After a few 40 mile trips to the nearest Apple Store, the Genius Bar replaced both at no cost. On fixing both these problems i was only to realise when i got home that my WiFi antenna had not been plugged in after screen replacement, this meant i could not use my MacBook on the Internet at all, and after another 40 mile trip the antenna was plugged back in.
Now further 5 months later, my microphone has a fault, the screen has cracked again, and also loose on the hindge, I will now be faced with another journey to the Apple Store in Meadowhall, wasting time and money getting the problem rectify-ed again.
I am sure you will agree that with such a considerable outlay for the MacBook in the first place this situation is unacceptable.
I have lost confidence in the MacBook and believe that the screen cracking is a design error which can be rectify-ed by replacing the screen, although this is only a short term solution which is not acceptable.
I phoned AppleCare on Thursday 13th January and representive said that all they can do is replace the screen again, fix the hinge and look at the microphone, Is this acceptable? I THINK NOT!
Is there any part of the Consumer Rights Act that states after so many repairs im entitled to a replacement MacBook?
Any infomation would be so useful, if you could reply to this, or tap me a email to Josh(AT)lumbsqualityicecream.co.uk
Many thanks in advance.
During the summer the screen and rubber bottom was replaced due to cracking on the back of the screen and the rubber peeling away, i researched both these problems beforehand and found out that both of them are common problems on the MacBook. After a few 40 mile trips to the nearest Apple Store, the Genius Bar replaced both at no cost. On fixing both these problems i was only to realise when i got home that my WiFi antenna had not been plugged in after screen replacement, this meant i could not use my MacBook on the Internet at all, and after another 40 mile trip the antenna was plugged back in.
Now further 5 months later, my microphone has a fault, the screen has cracked again, and also loose on the hindge, I will now be faced with another journey to the Apple Store in Meadowhall, wasting time and money getting the problem rectify-ed again.
I am sure you will agree that with such a considerable outlay for the MacBook in the first place this situation is unacceptable.
I have lost confidence in the MacBook and believe that the screen cracking is a design error which can be rectify-ed by replacing the screen, although this is only a short term solution which is not acceptable.
I phoned AppleCare on Thursday 13th January and representive said that all they can do is replace the screen again, fix the hinge and look at the microphone, Is this acceptable? I THINK NOT!
Is there any part of the Consumer Rights Act that states after so many repairs im entitled to a replacement MacBook?
Any infomation would be so useful, if you could reply to this, or tap me a email to Josh(AT)lumbsqualityicecream.co.uk
Many thanks in advance.