We have been using ASDA and Tesco online delivery for around 4 years. My Mrs placed and order for ASDA to deliver a £90 shop with essentials such as nappies and eggs, bread, milk and other stuff. Delivery was arranged for Thursday for a slot from 8-10pm. However it did not arrive. We received a call from the driver at 10pm who said he was going to be 20 minutes late. So we thought fine. But no one arrived.
He did not have the decency to phone back and notify us that he will not be turning up. We tried ringing him but got no answer. So we waited up when we really should have been i bed.
Mrs rang them following day, they said they would arrange for someone to come that evening between 7-9pm.
Guese what? Nobody came. Me, Mrs and my kids have not had a proper breakfast (missing the things we like, eggs, toast) for 2 days now thinking I would get a delivery.
Mrs rang ASDA again and told then to forget it and cancel the order as we thought the same thing would probably happen again.
I just don't understand when the are not able to offer a service why they just just don't say "we do not currently have the capability or capacity to deliver the service you require" instead of just taking an order. Do they think wasting a customers time in the manner stated is going to do them any good? All they gave us in return for wasting our time was a £5.15 credit. Which would be no use as we do not intend to use them again.
And in case your wandering, weather is cold as it is December but not icy and no snow.
BTW this is the second bad service incident we have had with them now in recent times, the last time we had bad service was when we were picking up pre-ordered items for collection from their home and leisure department. As they had no coverage in the department due to one person being on a break, we waited 20 minutes for someone with knowledge of how to use the system to serve us, there was no attempt to deal with the situation with any urgency. We were told by another staff member she did not have the training to use a system that would be used to release our goods we would just have to wait. This was whilst my Mrs was 8 months pregnant!
He did not have the decency to phone back and notify us that he will not be turning up. We tried ringing him but got no answer. So we waited up when we really should have been i bed.
Mrs rang them following day, they said they would arrange for someone to come that evening between 7-9pm.
Guese what? Nobody came. Me, Mrs and my kids have not had a proper breakfast (missing the things we like, eggs, toast) for 2 days now thinking I would get a delivery.
Mrs rang ASDA again and told then to forget it and cancel the order as we thought the same thing would probably happen again.
I just don't understand when the are not able to offer a service why they just just don't say "we do not currently have the capability or capacity to deliver the service you require" instead of just taking an order. Do they think wasting a customers time in the manner stated is going to do them any good? All they gave us in return for wasting our time was a £5.15 credit. Which would be no use as we do not intend to use them again.
And in case your wandering, weather is cold as it is December but not icy and no snow.
BTW this is the second bad service incident we have had with them now in recent times, the last time we had bad service was when we were picking up pre-ordered items for collection from their home and leisure department. As they had no coverage in the department due to one person being on a break, we waited 20 minutes for someone with knowledge of how to use the system to serve us, there was no attempt to deal with the situation with any urgency. We were told by another staff member she did not have the training to use a system that would be used to release our goods we would just have to wait. This was whilst my Mrs was 8 months pregnant!