Hi,
I purchased a recliner in July 2011 and one of the built in cushions have collasped. The shop does not have the same colour in stock and cannot replace it. They have offered a different colour but that would not match the remainder of my furniture. They have also offered a credit note but they have nothing I need. Can I not insist on a refund which they have refused so far?
Any advice would be appreciated.
I purchased a recliner in July 2011 and one of the built in cushions have collasped. The shop does not have the same colour in stock and cannot replace it. They have offered a different colour but that would not match the remainder of my furniture. They have also offered a credit note but they have nothing I need. Can I not insist on a refund which they have refused so far?
Any advice would be appreciated.