Hey guys
Basically someone has stolen my mobile's simcard and racked up massive bills for three consequtive months.
This account was dormant before. I never used this simcard, as i had another phone with more minutes. This sim was only costing me £4 a month so i never really bothered using it.
As i am a university student i don't live at home. So i dont get a chance to see my mobile phone bills or bank statements on a monthly basis.
I only noticed these outgoings yesterday when i returned home from travelling!
Surely their fraud detection service should have recognised these abnormal bill statements. A 5000% increase between two bills.
Do you know if there's any way i can get my money back from the mobile company as there was a direct debit set up. There is also a bill pending which i am refusing to pay by stoping the direct debit that was set up.
It'd be great if someone could offer me some advice!!
Many Thanks
Dev
Basically someone has stolen my mobile's simcard and racked up massive bills for three consequtive months.
This account was dormant before. I never used this simcard, as i had another phone with more minutes. This sim was only costing me £4 a month so i never really bothered using it.
As i am a university student i don't live at home. So i dont get a chance to see my mobile phone bills or bank statements on a monthly basis.
I only noticed these outgoings yesterday when i returned home from travelling!
Surely their fraud detection service should have recognised these abnormal bill statements. A 5000% increase between two bills.
Do you know if there's any way i can get my money back from the mobile company as there was a direct debit set up. There is also a bill pending which i am refusing to pay by stoping the direct debit that was set up.
It'd be great if someone could offer me some advice!!
Many Thanks
Dev