In june of last year i purchased from comet,a netbook for my 12 year old daughter and voiced that i specifically required good media software/hardware incorperated,this being web cam and in-built microphone(verbally to salesperson),also asking for the most reasonabley priced system.The salesperson pointed me to an acer aspire netbook which worked on a new operating system called linpus linux therfore it was considerably cheaper than other systems and that it had all the features i had specified,brilliant advice and service,paid cash,left shop with item very content and somewhat smitten with my BARGAIN purchase.On testing the system a couple of days later i found that the in-built microphone did not work(no sound?).Games etc had no sound issues and were fine but microphone did not record sound.I checked the obvious
settings etc but to no avail, so that day i returned too the store and explained my situation to a salesperson who duly informed me that as it was under manufacturers warranty, they were not at liberty to rectify my situation and pointed out that i had to take it up with the manufacturer personally?She did however politily let me use a phone in the store(so kind).I spoke to an acer tech who told me i had to re-set the system back to it's original factory settings.I went away,did this,it didn't work so i returned to comet who said it wasn't there problem.7 months later and i still have a netbook which doesn't suit purpose! it's been away to acer,come back still not working,comet have blamed acer,acer have blamed comet,so much happened in the 7 months,it's too much to type but comet have done eveything to wash there hands of any responsability and even trading standards didn't give me any clarifacation as to who was liable? comet are now claiming that that perticuler system does not include a WORKING microphone therefore it is not a fault as acer have claimed in writing to me(acer tech's report states that the system has a Fault and that they can not rectify) so surely they have sold me a product that is not fit for purpose anyway?
settings etc but to no avail, so that day i returned too the store and explained my situation to a salesperson who duly informed me that as it was under manufacturers warranty, they were not at liberty to rectify my situation and pointed out that i had to take it up with the manufacturer personally?She did however politily let me use a phone in the store(so kind).I spoke to an acer tech who told me i had to re-set the system back to it's original factory settings.I went away,did this,it didn't work so i returned to comet who said it wasn't there problem.7 months later and i still have a netbook which doesn't suit purpose! it's been away to acer,come back still not working,comet have blamed acer,acer have blamed comet,so much happened in the 7 months,it's too much to type but comet have done eveything to wash there hands of any responsability and even trading standards didn't give me any clarifacation as to who was liable? comet are now claiming that that perticuler system does not include a WORKING microphone therefore it is not a fault as acer have claimed in writing to me(acer tech's report states that the system has a Fault and that they can not rectify) so surely they have sold me a product that is not fit for purpose anyway?