We bought a sofa from Harveys that was delivered on Feb 4th which arrived with a broken recliner and a pen mark on the cushion. The driver told me someone would be out within the next 3 days to organise a replacement or refund ( they refused to take it away ). Two days later I receive a call from ecomaster who said they have to inspect the sofa before any decision could be made, but In the meantime we notice the other recliner is also damaged.
On the 17th Ecomaster come out and confirm the sofa requires two new recliner mechanism and a new cushion. They said a report would be sent to Harveys.
We were given no copies of any reports and like Harveys, we were asked to sign a blank mobile phone screen to say ecomasters had looked at the sofa.
I decided to reject the sofa under the SOGA and have sent letters to both Harveys head office and the store which supplied the sofa giving them 14 days to comply. I received a call today saying they will not refund under any circumstances and I have to accept a repair ( they pointed me to the what consumer website and quoted the following ):
The trader’s obligations
If the sofa which has been delivered is damaged, of poor quality, unfit for purpose or not as described, you have the right to reject it and claim a refund. However, where a repair is feasible, you must allow the trader the opportunity to do this in the first instance.
So do I have any rights for a refund under the SOGA or do I have to accept a repair has explained on Whatconsumers website ?
In addition, I cant use the sofa, so have it pushed against one wall while using my existing sofa. The carpet is getting ruined where the Harveys sofa is leaving imprints into the carpet and I have no room to move. I wanted to reject it upon delivery, but both the driver and Harveys customer services seem to have a stall out script which appears to have worked. For a sofa that turned up damaged and being only 2 weeks old upon my refund request, what options do I have ?
On the 17th Ecomaster come out and confirm the sofa requires two new recliner mechanism and a new cushion. They said a report would be sent to Harveys.
We were given no copies of any reports and like Harveys, we were asked to sign a blank mobile phone screen to say ecomasters had looked at the sofa.
I decided to reject the sofa under the SOGA and have sent letters to both Harveys head office and the store which supplied the sofa giving them 14 days to comply. I received a call today saying they will not refund under any circumstances and I have to accept a repair ( they pointed me to the what consumer website and quoted the following ):
The trader’s obligations
If the sofa which has been delivered is damaged, of poor quality, unfit for purpose or not as described, you have the right to reject it and claim a refund. However, where a repair is feasible, you must allow the trader the opportunity to do this in the first instance.
So do I have any rights for a refund under the SOGA or do I have to accept a repair has explained on Whatconsumers website ?
In addition, I cant use the sofa, so have it pushed against one wall while using my existing sofa. The carpet is getting ruined where the Harveys sofa is leaving imprints into the carpet and I have no room to move. I wanted to reject it upon delivery, but both the driver and Harveys customer services seem to have a stall out script which appears to have worked. For a sofa that turned up damaged and being only 2 weeks old upon my refund request, what options do I have ?