Hi,
I'm hopping mad about this and wanted to warn others.
Our new washing machine was due for delivery by Currys KNOWHOW. On the due date we received a text with a tracking number.
The tracking website reported delivery would be between 3:20pm and 7:20pm consistently through the day.
At 19:20 no machine had turned up. At this point we called the information line, discovering it was a PREMIUM RATE NUMBER laden with automated delaying tactics!
The customer ‘service’ rep informed us that there had been delays but the machine would be delivered before 9.00pm. TWENTY MINUTES LATER we were called by the driver to be informed that they had finished for the day and our machine would be taken back the depot! No amount of protesting would change his mind.
We then called the premium rate number immediately to find the office was closed!
We called back the next day on the premium rate number and insisted they called us back to avoid us incurring more costs which after much procrastination they eventually did.
We were informed that the machine would be delivered today between 3:20pm and 7:20pm.
It is a disgraceful to treat customers in this way and unethical to use premium rate numbers to handle the aftermath.
We have raised a formal complaint and will not be using Currys, PC World, Pixmania or Knowhow ever again.
Mike.
I'm hopping mad about this and wanted to warn others.
Our new washing machine was due for delivery by Currys KNOWHOW. On the due date we received a text with a tracking number.
The tracking website reported delivery would be between 3:20pm and 7:20pm consistently through the day.
At 19:20 no machine had turned up. At this point we called the information line, discovering it was a PREMIUM RATE NUMBER laden with automated delaying tactics!
The customer ‘service’ rep informed us that there had been delays but the machine would be delivered before 9.00pm. TWENTY MINUTES LATER we were called by the driver to be informed that they had finished for the day and our machine would be taken back the depot! No amount of protesting would change his mind.
We then called the premium rate number immediately to find the office was closed!
We called back the next day on the premium rate number and insisted they called us back to avoid us incurring more costs which after much procrastination they eventually did.
We were informed that the machine would be delivered today between 3:20pm and 7:20pm.
It is a disgraceful to treat customers in this way and unethical to use premium rate numbers to handle the aftermath.
We have raised a formal complaint and will not be using Currys, PC World, Pixmania or Knowhow ever again.
Mike.