Hi all
I've found myself in an on-going saga with a small but professional internet company. The situation is this - I purchased an item supplied in a show display case. The package finally arrived (late!) and the case was unfortunately cracked.
I reported the issue with the supplier and they promised a replacement case 'very soon'. It turned out that they waited for an insurance claim for the package from the shipper before even re-ordering a new case.
I was then told that the case would that it was being ordered from Canada - to cut a very long story short, they just keep keeping excuses and no confirmation of delivery date. I first reported this to them back in February afterall!!!
I've since found an alternative supplier for a new case and the internet company agreed to pay me the money they claimed with insurance from the shippers. This is just being dragged on and on now so I have threatened taking them to the Small Claims Court to force their hand in paying me.
They have now told me that they've sent me payment by Registered Post which has never arrived and that I was trying to steal from them by asking them to pay me again. They need only check with Royal Mail for proof that the letter has not been signed but the are being quite bloody minded about it.
Do you know how I stand on this? They haven't replaced the case and they now haven't paid the refund they'd promised. I'm at a loss as what to do.
Any help would be much appreciated.
I've found myself in an on-going saga with a small but professional internet company. The situation is this - I purchased an item supplied in a show display case. The package finally arrived (late!) and the case was unfortunately cracked.
I reported the issue with the supplier and they promised a replacement case 'very soon'. It turned out that they waited for an insurance claim for the package from the shipper before even re-ordering a new case.
I was then told that the case would that it was being ordered from Canada - to cut a very long story short, they just keep keeping excuses and no confirmation of delivery date. I first reported this to them back in February afterall!!!
I've since found an alternative supplier for a new case and the internet company agreed to pay me the money they claimed with insurance from the shippers. This is just being dragged on and on now so I have threatened taking them to the Small Claims Court to force their hand in paying me.
They have now told me that they've sent me payment by Registered Post which has never arrived and that I was trying to steal from them by asking them to pay me again. They need only check with Royal Mail for proof that the letter has not been signed but the are being quite bloody minded about it.
Do you know how I stand on this? They haven't replaced the case and they now haven't paid the refund they'd promised. I'm at a loss as what to do.
Any help would be much appreciated.