Hi I am new to the forum and enjoy watching 'don't get done, get Dom'. I am looking for advice on a holiday to lanzarote last August. I book an apartment in the fariones with direct holidays. The description was in of the fariones playa-beach location, which was the deciding factor for us-this was booked in June. However on Thursday previous to our departure I got a call from direct holidays saying that the description of the apartments on the website was incorrect and our apartments were not along the beach. I got an email with the proper description,which I couldn't open, so I phoned and said that it was the beach location which appealed to us, so could we get this. The operator said she would check and get back to me. On Saturday when I had no response, I phoned and got a voicemail saying my contact was out of the office. We went ahead on sunday as planned, when we got there, the rep knew nothing of our problem. We stayed in the fariones apartments which were fine, but a bit quiet for our 12year old. I contacted direct holidays when I got back and eventually got a letter saying they were not liable for the incorrect description on the website and that I had been told the person I was dealing with would be out of office(I do not recal being told this). Is this correct? I did book the holiday about 2months before and it seems a bit peculiar that the website problem was only detected a couple of days before we departed. I would appreciate any advice. Martina wright