Hi all, this is my first ever post on this forum so please forgive me if i've put it in the wrong place or anything.
I placed an order with dfs last week. Signed contract.
On the same day, dfs and i also arranged for someone from their company to come to my home to measure the access space as i told them i'm a little unsure whether my chosen sofa will fit. They are due to come tomorrow.
My question is: If they say that my chosen sofa, the one stated on the paperwork wont fit, will i be entitled to ask for a refund of my deposit (over £300) or will they be allowed to offer some other option?
Ideally i would like a refund as since i've placed my order, i've heard/read nothing but horror stories regarding dfs. Surely they cant claim that the order is custom made as i wouldnt have thought they would send the order through until we know whether it will actually fit through the door or not.
I'd be grateful for any feedback/advise.i feel so worried about the whole thing.my stomach feels knotted with worry.
Thank you. Sanny
I placed an order with dfs last week. Signed contract.
On the same day, dfs and i also arranged for someone from their company to come to my home to measure the access space as i told them i'm a little unsure whether my chosen sofa will fit. They are due to come tomorrow.
My question is: If they say that my chosen sofa, the one stated on the paperwork wont fit, will i be entitled to ask for a refund of my deposit (over £300) or will they be allowed to offer some other option?
Ideally i would like a refund as since i've placed my order, i've heard/read nothing but horror stories regarding dfs. Surely they cant claim that the order is custom made as i wouldnt have thought they would send the order through until we know whether it will actually fit through the door or not.
I'd be grateful for any feedback/advise.i feel so worried about the whole thing.my stomach feels knotted with worry.
Thank you. Sanny