Hope this is in the right place as am new to this forum!
Bought a laptop in march last year,it came with a three year warranty, worked fine untill about three months ago when it developed a line down the screen, was overheating and cutting out and the keyboard lost its sensitivity. sent it for repair and they replaced the screen and cleaned out the fan but didn't mend the keyboard so it had to go back again. when it was returned they had reset it to the factory settings and now when I switch it on all I get is lines down the screen and it cuts out, or it will work for five minutes and then goes to a blue error screen and just stays on that screen. I have phoned the company and they said I have to send it away again. This will be the third time in four weeks it has been sent and I don't think this is acceptable as the machine is only 18 months old. Am I entitled to ask for a replacement as the laptop obviously has faults?
Bought a laptop in march last year,it came with a three year warranty, worked fine untill about three months ago when it developed a line down the screen, was overheating and cutting out and the keyboard lost its sensitivity. sent it for repair and they replaced the screen and cleaned out the fan but didn't mend the keyboard so it had to go back again. when it was returned they had reset it to the factory settings and now when I switch it on all I get is lines down the screen and it cuts out, or it will work for five minutes and then goes to a blue error screen and just stays on that screen. I have phoned the company and they said I have to send it away again. This will be the third time in four weeks it has been sent and I don't think this is acceptable as the machine is only 18 months old. Am I entitled to ask for a replacement as the laptop obviously has faults?