Hi
I won a webbook in a charity raffle donated by Carphone Warehouse
The Webbook has gone wrong within 7 months and has been deemed beyone reapir by CPW. They are offering me a replacement but as the my model is discontinued but it's a refurbished webbook and more significantly it's only a 8.5" screen as opposed to the 10" screen I had before. I keep challenging them as I have not been offered an equivalent product through no fault of my own failed within 12 months but they are not backing down.
Can anyone provide some advice? Is it because I won the webbook in a raffle that they are taking this stance? It's been going on for 3 months now and I really want to get it resolved
Any advice welcomed
Thanks
I won a webbook in a charity raffle donated by Carphone Warehouse
The Webbook has gone wrong within 7 months and has been deemed beyone reapir by CPW. They are offering me a replacement but as the my model is discontinued but it's a refurbished webbook and more significantly it's only a 8.5" screen as opposed to the 10" screen I had before. I keep challenging them as I have not been offered an equivalent product through no fault of my own failed within 12 months but they are not backing down.
Can anyone provide some advice? Is it because I won the webbook in a raffle that they are taking this stance? It's been going on for 3 months now and I really want to get it resolved
Any advice welcomed
Thanks