hello. first time post so bear with me !
we purchased 3 seater + 2 seater sofas in jupiter range and had it delivered in july 2011.we had some issues with 2 recliners and some colour shade problems and demanded a replacement.they agreed and new sofas arrived in september.By christmas we noticed tears and small rips on all the seat corners and we not happy with quailty.we phoned customer service and was told we could have a replacement or exchange for a different range but we had to have a service guy to make a report.he came out and found other small tears on both sofas and said we should have no problem sorting it.we had to chase harveys for a reply and we were then told we could not have a refund and we had to have it repaired first and if we were still not happy they would discuss it further afterwards.We are not happy with the quailty and just want it sorted but harveys dont seem to care about customer sattifaction.we are worried if it gets repaired then it will only rip again and they will not help us anymore. any advice please. thanks for any help.
we purchased 3 seater + 2 seater sofas in jupiter range and had it delivered in july 2011.we had some issues with 2 recliners and some colour shade problems and demanded a replacement.they agreed and new sofas arrived in september.By christmas we noticed tears and small rips on all the seat corners and we not happy with quailty.we phoned customer service and was told we could have a replacement or exchange for a different range but we had to have a service guy to make a report.he came out and found other small tears on both sofas and said we should have no problem sorting it.we had to chase harveys for a reply and we were then told we could not have a refund and we had to have it repaired first and if we were still not happy they would discuss it further afterwards.We are not happy with the quailty and just want it sorted but harveys dont seem to care about customer sattifaction.we are worried if it gets repaired then it will only rip again and they will not help us anymore. any advice please. thanks for any help.
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