i bought a lg 3d 50" plasma, model 50pw450t, from best buys in sept 2011.
it cost nearly £600, and after being refused credit in march 2011 for a similar tv, i decided to save hard and pay CASH (still a legal tender i believe) i have had no problems with this tv untill last monday when whilst playing my xbox the picture just disapeared, although the sound continued. this tv has been in my lounge for only 15 months, and has been looked after and hasn't got a mark on it. the tv was manufactured in april 2011.
whilst sorting out some paperwork in jan 2013 i came across the best buy receipt. best buys are no longer trading and the receipt is over 12 months so it went in the shreader (mistake..yes...but not a £600 one hopefully)
after talking to lg they said they would pay 60% of the repair bill, if i can produce a receipt or proof of purchase (which i can't)
the tv then went to an approved lg repair centre.
the repair estimate is £327. £130 for me and £196 for lg.
now it seems that they are not going to honour their 60% part of the bill and leave me with a useless tv, and even if they did, it would only just cover the £192 price of the part, let alone any vat. and i dont feel this is fair.
please could someone give me some ammo to take to lg, as i feel this situation is in breach of my statutory rights, or is 15 months a suitable lifespan for a £600 tv. should i continue to fight with lg? or should i just go and buy another tv (not lg obviously)
it cost nearly £600, and after being refused credit in march 2011 for a similar tv, i decided to save hard and pay CASH (still a legal tender i believe) i have had no problems with this tv untill last monday when whilst playing my xbox the picture just disapeared, although the sound continued. this tv has been in my lounge for only 15 months, and has been looked after and hasn't got a mark on it. the tv was manufactured in april 2011.
whilst sorting out some paperwork in jan 2013 i came across the best buy receipt. best buys are no longer trading and the receipt is over 12 months so it went in the shreader (mistake..yes...but not a £600 one hopefully)
after talking to lg they said they would pay 60% of the repair bill, if i can produce a receipt or proof of purchase (which i can't)
the tv then went to an approved lg repair centre.
the repair estimate is £327. £130 for me and £196 for lg.
now it seems that they are not going to honour their 60% part of the bill and leave me with a useless tv, and even if they did, it would only just cover the £192 price of the part, let alone any vat. and i dont feel this is fair.
please could someone give me some ammo to take to lg, as i feel this situation is in breach of my statutory rights, or is 15 months a suitable lifespan for a £600 tv. should i continue to fight with lg? or should i just go and buy another tv (not lg obviously)