I purchased a dark brown three seater and two seater settee from Paul Simon in October 2010.
All was fine until I noticed a small white mark near where my head would rest on the back of one of the settees. Thinking it was a food spill or similar, I wiped it with a damp cloth and to my horror more of the dark brown came away leaving a larger white mark (approx. 1 square inch).
The branch directed me to Customer Services, and they took nearly two weeks to answer my email. The response was that the years guarantee had run out and I should have taken out extended warranty.
I can't accept that the colour will start to run from a settee after a year and a half. OK the defect may not have been there from new, but surely it can't be "fit for purpose". Do I have a case please?
By the way, I shower daily and use no hair products at all so it can't be a chemical reaction of some kind.
Any help would be greatly appreciated thank you.
All was fine until I noticed a small white mark near where my head would rest on the back of one of the settees. Thinking it was a food spill or similar, I wiped it with a damp cloth and to my horror more of the dark brown came away leaving a larger white mark (approx. 1 square inch).
The branch directed me to Customer Services, and they took nearly two weeks to answer my email. The response was that the years guarantee had run out and I should have taken out extended warranty.
I can't accept that the colour will start to run from a settee after a year and a half. OK the defect may not have been there from new, but surely it can't be "fit for purpose". Do I have a case please?
By the way, I shower daily and use no hair products at all so it can't be a chemical reaction of some kind.
Any help would be greatly appreciated thank you.