Good Afternnon
Looking for a bit of help & advice on the above.
I have an Xbox 360 games console that comes with a 1 year exchange warranty & a 3 year repair warranty (Standard as offered by Microsoft).
We originally purchased our first console at the back end of May 2006, this became faulty in March 2007, we therefore returned it to the shop for replacement, they duly replaced the console with a new one.
In February 2008 the replacement console also broke & again we returned it to the shop for a replacement, again it was replaced.
There is a common fault with theses consoles whereby they develop a terminal fault that cannot be easily fixed (Microsoft are fully aware of this as it is detailed indepth on their website). Whilst attempting to play the console today we found that the main power transformer has stopped working (a new fault). I therefore returned it to the shop only to be told that we were out of warranty as the original date that we had purchased the console was back in May 2006. I attempted to explain that the faulty part was on a system that was new in February but to no avail.
As detailed earlier they had already replaced the console with a new one which was way outside of the one year replacement window, but now choose to maintain that the ONE YEAR WARRANTY does not apply to the actual system but from the date that the system was actually purchased.
My problem is simple Microsoft do not seem able to produce a console that can last more than a year, I have paid for my console & it has broken down twice within that year period.
Can anyone advise what the legal stand point is on ONE YEAR WARRANTIES?
Many Thanks in advance for taking the time to read this & for any comments you may have.
Looking for a bit of help & advice on the above.
I have an Xbox 360 games console that comes with a 1 year exchange warranty & a 3 year repair warranty (Standard as offered by Microsoft).
We originally purchased our first console at the back end of May 2006, this became faulty in March 2007, we therefore returned it to the shop for replacement, they duly replaced the console with a new one.
In February 2008 the replacement console also broke & again we returned it to the shop for a replacement, again it was replaced.
There is a common fault with theses consoles whereby they develop a terminal fault that cannot be easily fixed (Microsoft are fully aware of this as it is detailed indepth on their website). Whilst attempting to play the console today we found that the main power transformer has stopped working (a new fault). I therefore returned it to the shop only to be told that we were out of warranty as the original date that we had purchased the console was back in May 2006. I attempted to explain that the faulty part was on a system that was new in February but to no avail.
As detailed earlier they had already replaced the console with a new one which was way outside of the one year replacement window, but now choose to maintain that the ONE YEAR WARRANTY does not apply to the actual system but from the date that the system was actually purchased.
My problem is simple Microsoft do not seem able to produce a console that can last more than a year, I have paid for my console & it has broken down twice within that year period.
Can anyone advise what the legal stand point is on ONE YEAR WARRANTIES?
Many Thanks in advance for taking the time to read this & for any comments you may have.