Dear All,
Hello im new to all this and basically need dome advice.
I have recently bought a mobile contract with T-mibile for 24 months
the website i bought it from was Mobiles.co.uk
on their website the samsung galaxy s2 was available on the Tmobile plan 600 mins + 250mb and UNLIMITED TEXT.
i chose this ordered from website mobilesco.uk as i text and talk a lot.
Now i have the phone and the sim and new number.... fine. However i do not have the unlimited text
i proceeded to register with T-MOBILE to confirm my plan. and i am on the tarif plan but it says 500 texts and not the unlimited that was advertised to me.
This has never happened to me before as i have had mobile contracs in the past no problem.
the offer of unlimited text is still on their website (mobiles.co.uk) as we speak, but T-mobile does not offer unlimited text with that tarrif and instead its 500texts which is just not enough for me.
I was wondering how i should go about doing this? complain to T-mobile ? or mobiles.co.uk?
is there something i could gain from their blatant mistake?
the mobile and contract is new less than 1 week old.
any advice would be so appreciated. thank you so much.
Hello im new to all this and basically need dome advice.
I have recently bought a mobile contract with T-mibile for 24 months
the website i bought it from was Mobiles.co.uk
on their website the samsung galaxy s2 was available on the Tmobile plan 600 mins + 250mb and UNLIMITED TEXT.
i chose this ordered from website mobilesco.uk as i text and talk a lot.
Now i have the phone and the sim and new number.... fine. However i do not have the unlimited text
i proceeded to register with T-MOBILE to confirm my plan. and i am on the tarif plan but it says 500 texts and not the unlimited that was advertised to me.
This has never happened to me before as i have had mobile contracs in the past no problem.
the offer of unlimited text is still on their website (mobiles.co.uk) as we speak, but T-mobile does not offer unlimited text with that tarrif and instead its 500texts which is just not enough for me.
I was wondering how i should go about doing this? complain to T-mobile ? or mobiles.co.uk?
is there something i could gain from their blatant mistake?
the mobile and contract is new less than 1 week old.
any advice would be so appreciated. thank you so much.