I bought a Nokia 5800 in July this year on pay-as-you-go.
Cost £199.99
Since purchase it has been back for repair 4 times. The shop has loaned me a basic phone during these periods of repair.
I have now been informed that the phone has an identifiable fault, which cannot be repaired and so they have offered me three alternative phones
Nokia 5530
Samsung 5560
LG GD510
Do I have to choose between these inferior units or do I have the right to obtain a full refund?
I would argue that whilst been loaned a phone this did not meet the same spec as my 5800 and the inconvenience of trailing back and forth to the shop, has cost me money. Can I expect a full refund?
Thanks for your time.
Cost £199.99
Since purchase it has been back for repair 4 times. The shop has loaned me a basic phone during these periods of repair.
I have now been informed that the phone has an identifiable fault, which cannot be repaired and so they have offered me three alternative phones
Nokia 5530
Samsung 5560
LG GD510
Do I have to choose between these inferior units or do I have the right to obtain a full refund?
I would argue that whilst been loaned a phone this did not meet the same spec as my 5800 and the inconvenience of trailing back and forth to the shop, has cost me money. Can I expect a full refund?
Thanks for your time.